questions
Frequently asked
Updated October 20, 2026
What is Warmly Written?
Warmly Written turns a favorite photo into a stylized work of art: the kids running through the yard, the beach where you got engaged, the dog asleep on the couch. We print it on heavy card stock, write your message in real wet ink, and mail it directly to whoever needs it.
How does it work?
Four steps. Upload a photo. Pick an art style. Write your message and the recipient's address. Check out. Most cards leave our facility within 1 to 2 business days, and USPS handles delivery from there.
What art styles are available?
Watercolor, storybook anime, 3D cartoon, charcoal sketch, and more on the way. You can preview your photo in any style on the create page before checking out. No commitment until you've seen the result.
What does the finished card look like?
A 5x7 flat card on heavy card stock, portrait or landscape. Your custom artwork fills the front, and your personal message is written on the back in real, wet ink using precision pen-plotter technology. When the recipient opens the envelope, they're reading a note with the indentation and feel of real handwriting. Most people can't tell the difference.
Is the handwriting really hand-written?
Not by a person: by a precision pen-plotter that writes with real ink at the pace of careful handwriting. Each card takes several minutes to write. The result has the natural variation, ink density, and indentation of real handwriting. The recipient is reading wet ink on paper, not a printed font.
How long does shipping take?
Cards are typically printed, written, and mailed within 1 to 2 business days of your order. USPS first-class delivery adds another 3 to 5 business days. Most cards arrive about a week after you order. International mail usually takes 1–3 weeks.
Where do you ship?
Anywhere in the United States, including Alaska, Hawaii, and military APO/FPO addresses, and to Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Luxembourg, Monaco, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, and the United Kingdom. A card mailed abroad is $2.00 more for international postage.
Can I cancel an order?
Yes. You can cancel from My Orders with one tap for 30 minutes after you order. After that the button is still there, so tap it and we'll try. Too late? Email support@warmlywritten.com anyway. Our happiness guarantee still stands.
How do refunds work?
Simple: if you or the person you sent it to aren't happy with a card, tell us and we'll make it again or refund it, whichever you'd rather. Refunds go back to whatever you paid with, usually within 5 to 10 business days (that part's your bank, not us).
What if my card doesn't arrive?
Same promise: tell us at support@warmlywritten.com and we'll send another or refund you. (Pro tip: double-check the recipient's address at checkout. A card going to the wrong street takes weeks to come back to us, if at all.)
How is the artwork created?
We use leading AI image-generation models to transform your photo into the art style you picked. The right model is chosen automatically for each generation. You see the result in the preview before you check out. Nothing gets printed and mailed until you say it's ready.
Is my photo used to train AI models?
No, never. Your photo passes through the image-generation pipeline just long enough to make your card, about a minute, and the providers we work with don't use it to train their models. Your photo is used only to create your card: after your order is complete, the uploaded photo is automatically deleted from our storage, and only the finished artwork stays with your order so your library and reordering keep working. Unfinished drafts are cleaned up automatically. Full retention details are in our privacy policy.
How do I reset my password?
On the login screen, click "Forgot password?" and enter your email. We'll send a reset link from support@warmlywritten.com. Click the link, set a new password, and you're back in. The link works on any device. Request it on desktop and click on your phone, or vice versa.
I have a whole list of cards to send. Where do I start?
With a hello. Our Concierge service is made for exactly this: wedding thank-you notes, holiday cards, save-the-dates. We're a small husband-and-wife team: email us, or leave your number on the Concierge page and we'll text or call you. The perfect photo and your list can wait. We'll turn your photos into art, give everyone their own note, and let you flip through every card before you pay. Then a real pen writes each one in wet ink, we stamp and mail them, and your kitchen table is yours again.
How does the referral program work?
Every account gets a personal referral link. Share it with friends; when they buy their first card, you both get credit toward future orders.
Where can I see my past orders?
Sign in to your account from the top-right avatar. You'll see your card library, past orders, order status, and saved sender address.
Still have a question? support@warmlywritten.com