the policy
If you’re not happy, we’re not done.
If you or the person you sent it to aren’t happy with a card, tell us. We’ll make it again or refund it, whichever you’d rather, no questions asked. That’s it. That’s the policy.
Just tell us
Reply to any email we’ve sent you, or write to support@warmlywritten.com. “It’s not quite right” is plenty. A real person reads every message.
Changed your mind?
You can cancel from My Orders with one tap for 30 minutes after you order. After that the button is still there, so tap it and we’ll try. Too late? Email us anyway. The promise above still stands.
Card never showed up?
Same promise. We’ll send another or refund you.
Refunds go back to whatever you paid with, usually within 5 to 10 business days. That part’s your bank, not us.